Shipping & Handling
Can't wait to enjoy our Sarcastic merch? Most order will be processed the same business day. Please allow 2-3 business days for production. Orders placed after 3 PM or on the weekend and select holidays will be processed the following business day. Orders may be delayed from shipment due to discrepancies in payment and/or billing/shipping information. Customer service is available Mon~Fri from 10AM-6PM Pacific Time (excluding select Holidays).
- Shipping information cannot be updated or changed once the order has been placed. All shipments returned to Sarcastic ME due to insufficient/invalid shipping address are subject to a return to sender fee that will be deducted from your refund. Sarcastic ME is not responsible for return to sender fees. As a precaution please make sure that all information under shipping is correct before finalizing your order.
- We cannot make any changes to an order already placed. If you notify us prior to your order being shipped, your order will be canceled and you can replace it at any time. Please note that once an order has been completed and shipped, it cannot be canceled or changed.
- Orders with a higher value will be shipped with a signature required to prevent lost/stolen packages. Please make sure you are available to accept the delivery on the scheduled date.
All Ground packages are shipped via UPS Mail Innovations; your local post office will complete the delivery. Ground packages do not come with a commitment date for delivery.
All expedited packages are shipped via UPS & DHL. UPS does not ship to PO Boxes or APO addresses and does not deliver on Saturdays, Sundays and select Holidays.
UPS Mail Innovations (general): 2-7 business days from the date of shipment (Hawaii and Alaska requires additional transit time in most cases)
DHL: 2-7 business days from the date of shipment.
Transit time may be extended due to insufficient/invalid shipping address (i.e. missing or invalid apartment number/street number), weather conditions and/or high volume of packages.
Shipping Rates: We charge a flat rate of $5.00 for all Domestic orders.
All international orders are shipped via DHL Express.
Shipping Rates: We charge a flat rate of $9.00 for all International orders.
Taxes and Duties
All applicable custom fees, taxes, and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package. It is at the sole discretion of customs agents to release your package. Note that in rare occasions custom agents may delay delivery of some packages up to 45 business days.
SHIPPING INFORMATION CANNOT BE UPDATED OR CHANGED ONCE THE ORDER HAS BEEN COMPLETED AND SHIPPED FROM OUR FACILITY. PLEASE MAKE SURE THAT ALL INFORMATION UNDER SHIPPING IS CORRECT BEFORE FINALIZING YOUR ORDER.
For details and instructions on returns, please view our Return Policy page.